Frequently Asked Questions

Find Answers To All Your Questions

What is XR Living?

We design smart, new and contemporary home furniture which incorporates the latest technologies and on trend designs that will enhance any home - Powered by X Rocker

What is your Shipping Policy?

You can find our full shipping policy HERE.

What couriers do you use?

For smaller / 1-MAN items e.g. chairs & desks, we use the courier YODEL or DPD. For larger / 2-MAN items e.g. gaming beds & furniture, we use the courier BJS Home Delivery.

What Shipping Services do you offer?

We have various shipping services available from free standard UK delivery, next-day delivery and day-of-choice delivery depending on the type of product(s) ordered and your delivery location. Shipping rates will be calculated at checkout. For more information, please view our shipping options here.

Where's my Order?

When your order is dispatched, you will receive a shipping confirmation email containing your online tracking ID and link to the couriers website/tracking portal. At times, there may be a slight delay to your delivery due to unforeseen circumstances. Please be patient and allow up to 10 working days for delivery before attempting contact with us.

Can you Deliver to my Postcode?

We can deliver to the majority of postcodes in mainland UK. However, certain products (in particular, large beds & furniture) are unable to be delivered to the following postal zones: AB, BT, DD, FK, GY, HS, IM, IV, JE, KA27-28, KW, PA, PH, PO30-41, TR21-25, ZE. Please check specific product pages to find out if your item is eligible for non-mainland UK shipping.

I've placed a Pre-Order, How long will it take for Delivery?

For pre-ordered items, standard dispatch and delivery times will apply from the date of product release as stated on the product page at the time of purchasing. In the unfortunate event of a delay in shipments arriving to our warehouse, you will be notified via the email address provided on your order form.

I've Missed my Delivery - What Happens Next?

Our first attempt at delivery is always free. However, if you missed the delivery due to unavailability, you may be charged a re-delivery fee depending on the product or courier used.

What Is Your Returns And Refunds Policy?

You can find a full outline of our returns policy HERE.

How Do I Cancel My Order?

You can find our full cancellation policy HERE.

Do you deliver outside the UK?

Unfortunately, we do not ship outside of the UK mainland, however we may in the future!

What type of after sales service can you help with?

Our aftersales team can help with various queries, such as return and cancellation requests or if you're looking for any spare parts. Just let us know!

How do I check if my furniture will fit?

All of our product pages have dimensions down to the exact point of the centimetre.

How do I change the AVA's Lighting?

The AVA's lighting can be easily adjusted with the included remote control, allowing you to flick through all of the colour options with ease.

How do I change the Ferns Lighting?

To change the colour moods of the Fern, simply use the control panel on the side of the Fern to adjust.

How many types of Maisie are there?

There are four versions of the Maisie, depending on how you want to snuggle up to the Velvet Upholstery best! These include a standard bedframe, Ottoman, TV Bed and Ottoman TV Bed Combo!